Complaints Process
A clear route if something has not gone right
We aim to resolve problems directly, promptly, and fairly. Please raise any issue as soon as possible so it can be reviewed while the details are fresh.
1. Contact Us First
If you are unhappy with any part of the work or service, contact BrechinSparks by phone, email, or letter. For a formal complaint, please put the issue in writing so there is a clear record of what has happened.
2. What To Include
- Your name, address, phone number, and email address.
- The job address if different from your contact address.
- The quote or invoice number, if you have one.
- A short description of the issue and what outcome you are asking for.
- Photos, messages, or documents that help explain the complaint.
3. Response Time
We aim to acknowledge a written complaint promptly and provide a response within 10 working days. If more time is needed to inspect the work, collect records, or speak to another party, we will explain the reason and the next step.
4. If It Is Not Resolved
If the complaint cannot be resolved directly, we will set out our final position in writing. If BrechinSparks later becomes a member of a trader scheme or alternative dispute process that applies to your contract, the relevant escalation route will be explained at that stage.
5. Contact Details
Brechin Sparks
SKYKAM LTD trading as Brechin Electrician
1A East Mill Road, Brechin, DD9 7ER
Tel: 01356 235858
Email: quotes@electricianbrechin.co.uk