Terms and Conditions

1. About Us

BrechinSparks provides electrical services to domestic, landlord, agricultural, and small commercial customers in Brechin and the wider Angus area. The business is operated by SKYKAM LTD trading as Brechin Electrician.

2. Quotations and Estimates

• Written quotations or estimates are valid for 30 days unless a different period is stated on the document.
• Quotes are based on the information available at the time, including any site visit, photos, or description supplied by the customer.
• If hidden defects, unsafe existing wiring, access issues, or extra work are found, we will explain the issue and agree any change before continuing.
• Call-out charges, diagnostic charges, parking, access, or other known charges will be explained before work begins.

3. Customer Approval

Work only proceeds once the customer has accepted the quote, estimate, or call-out terms. Acceptance can be made in writing, by email, by text message, or verbally where a written record is not practical for urgent work.

4. Payment Terms

• Invoices state the amount due, any VAT shown, payment methods, and the payment due date.
• Customers will be given at least 7 days to pay from satisfactory completion of the work unless a longer period is shown on the invoice.
• For larger consumer jobs, any deposit will normally be capped at 20% of the contract price unless there is a clear reason, such as special-order materials, and this has been agreed before payment.
• Where staged payments are agreed, the final 10% will not be due until after satisfactory completion of the work.
• No surcharge is applied for payment by credit card, debit card, or other standard electronic payment method.

5. Cancellations

Some domestic contracts agreed away from business premises or at a distance may carry statutory cancellation rights. Where those rights apply, cancellation information will be provided before the contract is confirmed. Emergency or urgent work requested during a cancellation period may begin only where the customer asks for this.

6. Workmanship and Materials

• Electrical work will be carried out with reasonable care and skill and in line with applicable UK electrical safety requirements.
• Supplied materials remain covered by the relevant manufacturer warranty where one applies.
• Workmanship is guaranteed for 12 months unless a different written guarantee is provided for the job.
• The guarantee does not cover misuse, third-party changes, pre-existing defects, accidental damage, normal wear, or faults outside the agreed scope.

7. Subcontractors

If any part of the work needs to be subcontracted, the customer will be told where appropriate. BrechinSparks remains responsible for subcontracted work arranged as part of the agreed contract.

8. Insurance

BrechinSparks holds public liability insurance. A current insurance certificate can be provided on request.

9. Complaints

If you are unhappy with any part of the service, please contact us as soon as possible so the issue can be reviewed. A complaint should be made in writing by email or letter where possible. We aim to respond within 10 working days. See our complaints process for the full route.

10. Trusted Trader Status

BrechinSparks may apply to join trader schemes, but will not claim membership or use scheme logos unless approval has been confirmed and official materials have been supplied.

11. Governing Law

These terms are governed by Scots law and the Scottish courts will have jurisdiction where a dispute cannot be resolved by agreement or an applicable alternative dispute route.